Frequently Asked Questions
Q: I bought/have been given a Moonshine brew tube, how long will it last before I begin brewing?
A: The bags are manufactured with a 2 year shelf life and as long as you are within that date (which can be found on the plastic cap at the bottom, your Moonshine will be fine.
Q: I am having difficulty in finding a local retailer of Moonshine brew tubes, where can I buy one easily?
A: The simplest way is to buy online, you can view the full range of complete brew tubes available, delivered to your door.
Q: I have brewed the beer in the brew bag for the 14 days specified in the instructions. How do I know if it is ready?
A: The easiest way is to try a small amount, if you are happy and provided you have followed the instructions the drink should be fine. However, as our beers are naturally conditioned without pasteurization or filtering, they may not always a gain comeplete clarity, instead they hold the natural goodness within the drink.
Q: If I wanted to add a flavour to the brew-bag – such as raspberry or honey – can I do this and if so when do I add it?
A: Any additions such as you describe are done at your own discretion, however to if you wish to try this, it should be done at the same time as you add the ‘Moondust’.
Q: My beer/wine tastes like vinegar. What have I done wrong?
A: If this is the case, please send us a message via the 'Contact Us' page.
Q: The Moonshine beer/wine that I have made is so good that I want to shout about it – where can I post my feedback?
A: .Please let us know via the 'Contact Us' page, remember to tick the box allowing us to use your kind words as a testimonial. Alternatively, feel free to tell the world via our social media accounts using #moonshinedrinks or by visiting facebook.com/moonshinedrinks. You could also find on the Lakeland and QVC websites and rate them there. Many many thanks from the Moonshine team!
Q: My Moonshine beer/wine is disgusting, I’m disappointed, how do I complain/get my money back?
A: I am sorry to hear that and in the first instance please send us a message via the 'Contact Us' page.
Q: I have made a batch of Moonshine beer, but I now have to go away, how long will it keep for?
A The beers will last for at least one month after the two week fermentation period. This is best achieved if the beer has been left in a relatively cool place after this time.
However if you want a longer period to drink your beers over, we recommend that you bottle it, once you are satisfied with the taste and clarity. This way the beers will last for months. Please leave as little an air gap at the top of the bottle as possible.
Q. I have made a batch of Moonshine wine, how long with it keep for.
A The wines will last for months and months, even if left in the bag.
However if you want a longer period to drink your wine over, we recommend that you bottle it, once you are satisfied with the taste and clarity. This way the wine will last for months. Please leave as little an air gap at the top of the bottle as possible.